About Our Team

“我想让您知道,我对您的一位员工印象非常深刻,他叫威廉·维吉尔! 我的儿子已经在CHLA工作了7个月了,和他一起度过了一段艰难的旅程. Every day I am in and out of the parking lot there, 威廉·维吉尔是在停车场工作的泊车员之一. His customer service and kindness are exemplary! 在停车场受到这位先生的尊重和友善,真是太好了, and always greeted me with a smile and a wave. 我只是想让你知道他是你们公司的宝贵财富.”

— Tracey Sayles, CHLA

“我只是想让你知道,医院最近实施的新代客服务对我和我的儿媳来说是多么的幸运. My son was in the hospital for 8 days. During his stay, we used the valet service daily. 伊莱亚斯太棒了,总是跑着去取别人的车,即使是在那个星期非常炎热的天气里. 他总是以友好的态度和微笑向我们打招呼,并叫我们的名字. Toward the end of his shift, 他会把我们的车开过来,把钥匙交给门房,或者我们在他走之前去找他拿钥匙. At the end of the day when you have spent a long day with your loved one, it was a great feeling to have your vehicle right there. Elias is the right person for that valet service. Also, the concierge Heide was always friendly with a big smile. 我想你会想知道我们和其他许多人是如何欣赏这项新服务的.”

— Bonnie Nicola, Simi Valley Hospital

“I have been an employee at Adventist Health Glendale for over a decade, 我觉得有必要和你们分享一下你们的一位员工对我们医院产生的积极影响. Joseph Lopez has been a great addition to your team. 他对待每一位员工的友善、热情和专业精神是值得称赞的. He is quick to remember what car we drive, and as he sees us approaching the parking lot from below, he finds our keys and walks towards us with a, “Have a great evening,” or some other sincere phrase. 在漫长而疲惫的一天结束时看到约瑟夫,我的脸上总会露出笑容. He is a true gem.”

——Heather Ward, LMFT,行为健康治疗中心主管 & Recovery Services Glendale Adventist Medical Center

Hospitality Reviews


— Tracey Sayles, CHLA


有几位顾客都说这个服务员很好,乐于助人,乐于助人,而且很有个性. Valet always remembered names and cars ready. 一位顾客说:“代客服务的里克、加里和鲁本是他们那里最好的员工. 他们是你遇到的第一个人,所以他们真的定下了基调,他们太棒了. Can’t say enough good things about those guys, especially Rick and Gary.”

Kathleen Callahan had this to say, “All staff were gracious and professional, yet I’d like to single out Rene at guest check-in/valet area. He was helping multiple guests and made each feel the most important. When I thanked him for his kindness, 他的回答是,他喜欢帮助别人,他很感激我们参观他的房子. 他的真诚是显而易见的,这也是我开始更频繁地住在凯悦酒店的原因之一. Thank you.”

Viry Esquivel and Sampson Thom had this to say about their experience, “First and foremost, 我想对印第安维尔斯凯悦酒店的工作人员表示感谢. 我的男朋友是一名现役美国海军陆战队员,他最近刚刚接受了前交叉韧带膝盖手术. 我们想要一个周末度假,并根据我们过去在凯悦度假村的经历决定了这个地方. Upon arrival we were greeted with great staff. 我们和Jon一起登记入住,他允许我们提前登记入住,并为我们提供了一个可以看到泳池美景的房间. 从第一天开始,服务员们就认识我们了,无论我们走到哪里,他们都会跟我们打招呼.

我为AAA工作,他们努力提供卓越的服务,这是迄今为止最出色的服务. Everyone kept helping my boyfriend and asked us how we were doing. I must say that the valet staff is superior in customer service. 我们在龙舌兰餐厅用餐,那里的服务员和调酒师都对我们照顾得很好. Everyone played such a prominent role in making our stay beyond great. Having worked in a field that strives to make daily customer service goals, I must say that we are completely overall satisfied with our stay.

There was nothing that made us feel otherwise. We also were granted a late check-out at 4:00 pm, which is rarely unheard of, 但是管理人员理解我们的航班要到下午6点才起飞. 我的男朋友和我打算回来庆祝我的生日,期待更多新的回忆和凯悦家庭和工作人员的优质服务!”

— Hyatt Regency Indian Wells

Transportation Comments

“我刚刚和我们的一名居民谈过,他已经使用Covina Transit一段时间了. Cheryl Burki, and she wanted to share her wonderful experiences with PCAM. 她认为,自过渡以来,服务有了明显改善,特别是调度员. Ms. Burki说自从你们公司接手后,她还没有被拒绝过, the reservationists “know what they’re doing,” and there have been “no problems at all.具体来说,她提到调度员玛丽亚非常乐于助人. Ms. 布尔基表示,她过去已经对马里奥表示过满意,但她想确保伦敦金融城也知道她的经历. Thank you for all your efforts!”

— Alvin Ho

“I just wanted to pass along a note from my Director, Tina Cherry; she took the shuttle to Station Square for one of our Concerts at the Park events and said the service was terrific. 她还提到Moses很专业,提供了很好的服务. 最棒的是摩西没有意识到他驾驶的是一位主管和部门经理,他仍然提供了很好的服务. 只是想把这个传递给大家,感谢你们一直以来提供的优质服务. Keep up the great work!”

— Alex Tachiki

“我们接到了很多关于蒙罗维亚新闻的电话,乘客要求与管理人员交谈, 今天,我接到了一位名叫Maria Parkensen的乘客的电话,她表达了对PCA接管蒙罗维亚交通的感激之情和高兴之情。她表示,每次打来电话,派出所都是多么愉快和乐于助人,她从来没有得到过拒绝的回答,她总是满足自己的需求,或者为她提供不同的选择. 她还赞扬了所有司机,表示他们都很有礼貌, well-mannered, and helpful she mentioned the city never had this well of service in the past.”

— Lorena De Leon